Music Teacher Collective – Terms and Conditions
1. Agreement
These terms apply to all lessons.
2. Fees and Payment
Lesson fees must be paid in advance by the due date. Lessons may be suspended if payment is
not received.
3. Lessons at School
Lessons are conducted during the school day. The teacher will collect the student from class and
return them to class after the lesson.
4. Missed Lessons and Refunds
All lesson fees are non-refundable. If a student misses a lesson due to illness, absence, excursions,
school activities, holidays or any other reason, no refund, credit or make-up lesson will be provided.
If the teacher is unable to attend a scheduled lesson, the teacher will offer a replacement lesson on
another suitable day.
5. Student Responsibilities
Students should attend with their instrument and required materials where applicable and behave
respectfully.
6. Teacher Changes
The Business may appoint a suitably qualified substitute teacher where necessary.
7. Termination
Either party may end ongoing lessons with 14 days' written notice. Fees already paid are
non-refundable and outstanding fees remain payable.
8. Liability
Liability is limited to the maximum extent permitted by law.
9. Privacy
Personal information is used only for administering lessons and communicating with families.
10. Acceptance
Booking lessons confirms acceptance of these Terms and Conditions.
Privacy Policy
Last Updated: July 2026
At Music Teachers Collective Ltd., we take your privacy seriously. This privacy policy explains how we collect, use, and protect the personal information you provide to us through our website and forms.
1. Who We Are
Music Teachers Collective Ltd. is the "Data Controller" for the information you share with us. If you have any questions about this policy or how your data is handled, you can reach us at:
2. What Information We Collect
When you fill out our forms or get in touch with us, we may collect:
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Your name and contact details (such as email address and phone number).
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Your child’s name and age (if relevant to booking music lessons).
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Any additional information you choose to provide in your enquiry.
3. Why We Collect and Use Your Data
We use the information you provide for the following specific reasons:
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To respond to customer enquiries: To answer your questions, provide quotes, and discuss lesson arrangements.
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To coordinate lessons: We share your contact details with our designated music teachers so they can stay in directly contact with parents, coordinate scheduling, and provide regular progress updates.
4. How Your Data is Shared and Stored
We do not sell your data to third parties. However, to run our business efficiently, we use trusted third-party platforms to securely store and manage your information:
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Wix: Our website provider, where our forms are hosted and website data is securely managed.
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Mailchimp: Our email platform, used to securely store our contact lists and send out updates or newsletters.
5. Your Legal Rights
Under UK data protection laws, you have clear rights regarding your personal data. You can exercise these at any time by emailing us at hello@musicteacherscollective.com. Your rights include:
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The Right to Access: You can ask for a copy of the personal information we hold about you.
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The Right to Rectification: You can ask us to correct any incorrect or incomplete information.
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The Right to Erasure (The "Right to be Forgotten"): You can request that we delete your personal data entirely from our records (and the records of our teachers and platforms).
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The Right to Object: You can ask us to stop using your data for specific purposes (like marketing).
6. Incomplete Applications and Follow-Up Communications
If you start an application or form on our website but do not complete it (e.g., you do not complete the payment step), we may use the phone number you provided to contact you via phone or SMS. The purpose of this follow-up is to assist you with completing your transaction, offer support, or answer any questions you may have about the process.